Frequently Asked Questions

For information please read the TERMS, CONDITIONS & WARRANTIES followed by the Frequently Asked Question Section.

TERMS/CONDITIONS & WARRANTIES

1. By accepting rented items, customer agrees to all terms and conditions shown on this rental contract.
2. This rental contract forms the sole agreement between the customer and Hospice North Hastings. The customer agrees to indemnify and hold Hospice North Hastings harmless for any claims from customers use or misuse, including any third parties for loss, injury, and damage to persons or property arising out of the customer’s negligence or operation including legal costs incurred in defense of such claims.
3. It is the customer’s responsibility to check the contract for accuracy concerning items rented.
4. It is the customer’s responsibility to ensure accuracy of count if picking up.
5. The Customer acknowledges that they are personally responsible for inspecting the rental items prior to their use on the event date and find them suitable for use. Notification of any defects must be made before the event date. The Customer acknowledges that there are no warranties on these items from minor defects, as there may be some minor defects on items from normal wear and tear, that are not readily apparent. These defects do not constitute a breach of contract.
6. A 30% deposit, a valid credit card on file and signed agreement are required to book rental items.
7. Rental items must be returned the following day by 11am or if over a weekend on Monday by 11am to avoid late fees. When Monday is a holiday return is Tuesday by 11am. Late return fees are ½ of the original rental rate for each late day or part thereof.
8. Returned items must be free of wax, excessive food, garbage or pins. All blue storage boxes/ linen bags must be returned. The replacement costs for each is $12.00
9. Customer assumes full responsibility for all rented items, including their safe and proper use, operation, maintenance, and return.  Customer is responsible for all losses, damages or repairs.  All items have a replacement value of (7) seven times the rental value, plus applicable taxes, when not returned, found at time of pick up, or in a condition that has permanently altered its proper use or appearance.  Third parties (ie. event planners, hosting facility, caterers, etc…) cannot be held responsible for payment of lost or damaged items.
10. We reserve the right and your signature is in agreement to charge the cost of lost or damaged items to the credit card you have placed on file with us.
11. Cancellations and/or reductions (we allow up to a 15% decrease in the numbers of each rental item that are originally ordered) and these changes must be made a minimum of 14 days prior to the date of the function to avoid full charge of the contract.  In no case is the 30% deposit refundable.
12. The Customer agrees that a faxed or emailed copy of this contract with the Customer’s signature can serve as a legal binding consent to the contract and its terms and conditions regarding the items specified on the customer’s Rental Contract.

Frequently asked Questions:

When can I pick up the items I am renting?
We are open Mon - Fri 9-3.  Please call and confirm pick up time at 613 332 8014.  We are very flexible and when it involves decorating items allow pickup a few days before your event.

What if I can't bring something back by the 11am deadline?
Please understand that we have additional people working on the Monday's to accept the returns and to start working on the cleaning process. If your items are not in by 11am on the scheduled day you will be charged a late fee unless you have specific permission from All Occasion Event Rentals.